Official: How can I return an Unused, Unwanted Item?

Edit Subject

Shop with Confidence with our 365 day returns policy.

Official: Do I have to pay to return a faulty item?

Returning and Unused, Unwanted Item

We know how stressful getting ready for your baby can be, we’ve been there. We understand how important having the right information is when planning what buggy, car seat or cot you will be buying for your special new arrival. That is why we have tried to make shopping with Kiddicare as easy and stress free as possible.

We are sure that you already know that we provide all these great services and features to our customers:

• Over 85,000 product reviews and customer video reviews.
• Free next working day delivery for orders over £29.99 (UK mainland).
• Text messages to keep you up to date with your order status and delivery.
• 1 hour delivery time slot plus re-arrange your delivery by text if it isn’t convenient.
• Kiddicare Community – where you can ask product questions to other Kiddicare customers.
• Price Match Promise with up to 15% of the difference back if you find it cheaper.
• 4,500 products, in stock and ready to be shipped.
• 2000 video demonstrations to help you make the correct decision.

Now, we are extremely excited and proud to add one more reason to why you should shop with Kiddicare.com – introducing our new 365 day return policy.

We understand that when you decide to buy your perfect buggy, you need reassurance that you can change your mind – no matter how early you get it. So to help give you that peace of mind, we have launched a 1 year return policy so that you can buy with confidence early, taking the stress away nearer the due date, knowing that if you change your mind you can return it any time up to 1 year after purchase.

There are no catches or exceptions, all we ask is that the goods are sent back in the original packing and the goods are in the same unused condition as when you received them.

• You can return any items you purchased from Kiddicare.com for up to 365 days from the purchase date.
• Products must be in the unused condition that you received them and in the original box and packaging.
• You need to have the original Kiddicare receipt.
• As we offer free shipping, the cost of returning the goods is at your own cost.
• Do not send your purchase back to the manufacturer.
• Simply request an RMA (Returns Merchandise Authorisation) number and once your item is received and inspected by our service department, your refund will be automatically processed and issued. Please note that depending on your bank, a refund can take 5-7 days to show in your account

However, in the unlikely event that your order has arrived damaged please Contact Us. We are sorry if this has happened but please do not request a returns number. We may require an image of your damaged goods and if we do our customer services team will request this via email. Each case is dealt with individually by our UK based customer service team so we can resolve any issue quickly and efficiently – causing as little disturbance as possible.

If the order is correct but the items are not quite what you were expecting please visit: http://kiddi.im//1931