Official: Do you offer guarantees and warranties? If so how long for?

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This guarantee is in addition to and does not affect your statutory rights and is free of charge. In return, please note the following terms and conditions.

• The guarantee is available for all products purchased from kiddicare.com
• The guarantee lasts for 12 months
• The guarantee is available to the original purchaser only when accompanied with the original receipt
• This guarantee is non transferable
• The guarantee applies to the product only and does not cover any consequential losses – i.e. time or other products
• The guarantee applies to material and manufacturing defects only under normal domestic use in the country it was shipped to.
• The guarantee does not cover faults caused by factors outside the manufacturers control, including failure to follow the user guide and maintenance instructions, normal wear and tear, inappropriate use such as a single buggy being used for two children or the use of any make of toddler board, accidental wilful and or misuse of the product, inappropriate storage methods and or inappropriate cleaning, modification, alteration, transformation of the product
• The guarantee does not cover parts subject to normal wear and tear, foam handles, rubber elements of wheels, pneumatic tyres, signs of fabric wear
• The guarantee does not cover pushchair accessories including bottle bags, cosy toes, foot muffs, pushchair liners, changing bags, rain covers, canopies, mosquito nets, parasols, head huggers, and neck supports
• Moving parts should be maintained on a regular basis and a lubricant such as silicone spray should be applied to keep necessary parts running smoothly
• Fabric accessories may fade at different rates especially when not being used together
• If the product is found to be defective within the definition detailed above, kiddicare shall, at its discretion, repair the product, or a kiddicare discretion, provide new goods to repair the fault or replace the product with the same or similar model to the same specification, this shall be kiddicare sole obligation
• Any repair work undertaken will be approved by kiddicare
• If a claim is made under this guarantee and the defect is not due to faulty materials or manufacture, kiddicare reserves the right to charge the customer a £29.25 fee to cover the engineers time and couriers costs or replacement parts supplied
• Loan buggies may be available upon request. Charges may apply.

Related FAQ's:
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