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hi, i have only had my obaby buggy since august and already one of the form handles have split and the raincover has split near the velco, dont know what to do

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Gemma (Customer Care Team) January 12, 2012 17:31

Hi Sharon,

Oh I am sorry you are having issues already.

If you could drop us an email to hello@kididcare.com with your order details and some images of the faults we can look into this further for you.

Thanks
Gemma

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Hi Sharon, Oh I am sorry you are having issues already. If you could drop us an email to hello@kididcare.com with your order details and some images of the faults we can look into this further for you. Thanks Gemma

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sharon hull January 17, 2012 17:20

hi, i have e mailed the address you gave with the pictures you required and not had a reply, can you confirm you have received it, tnks

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hi, i have e mailed the address you gave with the pictures you required and not had a reply, can you confirm you have received it, tnks

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sharon hull January 18, 2012 14:45

still not received confirmation from you regarding the obaby faulty buggy, i have done whar you requested and still no answer!!!!!!!!!!!!!! advise please, tnks

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- Gemma (Customer Care Team) January 18, 2012 15:55
  
  Hi Sharon,
  
  Could you confirm the ticket number for the email so I can look into this for you?
  
  Thanks
  Gemma
  
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- sharon hull January 22, 2012 18:03
  
  Ticket #15057-108448‏, tnks gemma had no reply yet, tnks for yr time on this matter, :)
  
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- Gemma (Customer Care Team) January 24, 2012 09:26
  
  Hi Sharon,
  
  Sorry for the delay it seems the email had a slight routing issue but we have managed to locate the images now Thank you.
  
  We have opened the ticket and will go ahead and order the rain cover and look into replacement foams for you.
  
  Thanks
  Gemma
  
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- sharon hull January 24, 2012 09:36
  
  tnks for yr time on this matter and i appreciate yr time on this matter, i think i have had problems with my e mails bouncing back, so im sorry if i sounded rude, i look forward to hearing from you, tnks again sharon :))
  
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- sharon hull February 09, 2012 16:06
  
  still waiting for the replacement cover for the buggy!!
  
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- Gemma (Customer Care Team) February 13, 2012 14:13
  
  Hi Sharon,
  
  I am sorry to hear this, I can see the order was placed for a new cover on 05.02.2012 and can take 7-10 working days to be delivered from the manufacturers. Please allow a few more days and if you still have not received the cover please let us know.
  
  Thanks,
  Gemma
  
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still not received confirmation from you regarding the obaby faulty buggy, i have done whar you requested and still no answer!!!!!!!!!!!!!! advise please, tnks

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How can I return an Item?

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